Shipping policy

Soul Threads Shipping Policy (Pre-Order)

Thank you for choosing Soul Threads! We're thrilled to have you as part of our community and appreciate your support. Please review our shipping policy below for pre-order items:

1. Pre-Order Shipping Timeline
All pre-order items are made-to-order and typically ship within 2-4 weeks from the date the pre-order period ends. This timeline may vary based on demand, production, and other factors. We will keep you updated via email about any changes to the estimated shipping date.

2. Shipping Costs
Shipping fees for pre-order items are calculated at checkout based on your delivery address and the shipping method selected. Please note, any customs fees, taxes, or duties are the responsibility of the customer.

3. Order Fulfillment
Once your pre-order is shipped, you will receive a tracking number via email. You can use this to track the status of your order.

4. Shipping Delays
While we do our best to meet shipping deadlines, unforeseen delays (such as high demand, production or shipping delays, or customs processing) may occur. We will inform you as soon as possible if there are any significant delays.

5. Combined Orders
If you order both pre-order items and in-stock items, we can either ship them separately or hold the entire order to ship once the pre-order items are ready. Shipping charges will apply accordingly, depending on your choice.

6. International Shipping
We offer international shipping on pre-order items. Please note that shipping times may vary depending on the destination country. Any customs fees, taxes, or duties incurred for international shipments are the responsibility of the customer.

7. Address Accuracy
Please ensure your shipping address is correct at checkout. Soul Threads is not responsible for shipping issues or delays caused by incorrect or incomplete addresses. If you notice an error in your address after placing your order, please contact us as soon as possible to update it.

8. Cancellations
Pre-orders can be canceled within 48 hours of purchase. After this period, we’re unable to cancel or modify pre-order orders due to production timelines.

9. Refunds & Returns
For pre-order items, standard return and refund policies apply once the product has shipped. Please see our [Return Policy] for full details on how to process returns or exchanges.

We appreciate your patience and understanding as we work to create high-quality, unique pieces just for you! If you have any questions or concerns about your pre-order, please don’t hesitate to reach out to our customer service team at [contact info].

Thank you for supporting Soul Threads!